Customer Service III

Customer Service III#26-09464 Lake Forest, IL All On-site Job Description This position is Nonexempt (hourly role). Hours over 40 will be paid at Time and a Half. This position is fully onsite. 3-5 year of experience is required and a 4-year equivalent college degree. Takes inbound/outbound calls and emails to provide information to health care customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. Can organize and handle calls and emails with speed and accuracy. Can work with complex computer applications and resource materials. Must be able to multitask and use critical thinking skills. Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams). Preferred having SAP or some ERP experience and some background in the healthcare industry. Top 5 skills:

• Ability to problem solve and critically think
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
• Must be able to follow standard operating procedures, but also know when to ask for help
• Must understand the culture and be a good team player Skills sets previous worker did not have:
• Unable to follow SOPs
• Unable to switch between different type or orders/ customer needs
• Must score an 80% or higher on all training assessments
• Easily overwhelmed with workload
• Lacked basic computer skills

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."