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Illinois workNet

Customer Service representative

Pay: $21.40/hr

Posted: 3 weeks ago

Location: Lake Forest, IL (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/8/2026

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Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

Job Title:

Customer Service III Location:

675

North Field Drive, Laek Forest, IL Pay Range:

$21.40/hr W2 100% Onsite Mon - Friday ( 9:00am - 05:30 pm)

Qualifications/Responsibilities :

3-5 year of experience is required and a 4-year equivalent college degree. Takes inbound/outbound calls and emails to provide information to health care customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. Can organize and handle calls and emails with speed and accuracy. Can work with complex computer applications and resource materials. Must be able to multitask and use critical thinking skills. Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams. Nice to have Preferred having SAP or some ERP experience and some background in the healthcare industry. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.