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Bowler Performance Transmissions

Customer Service & Sales

Career Insights for Customer Service Representative (General)

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Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

Build a Career at Bowler Performance Transmissions Bowler Performance Transmissions has been building high-performance automatic and manual transmissions for over 60 years from our shop in Lawrenceville, Illinois. We supply Tremec conversion packages, custom-built 4L80E, 4L60E, 700-R4, 6L80E, T-56 Magnum, TKX, and TKO transmissions to street rod, muscle car, and performance builders across the country. We're a tight-knit team that takes pride in craftsmanship and customer service. If you want to work somewhere your name goes on what you build — and where the people next to you care as much as you do — take a look at the open positions below.
Location:
All positions are based at our Lawrenceville, IL facility unless otherwise noted. Why Work at Bowler We invest in our people. Every full-time team member receives a strong benefits package designed to take care of you and your family: Pay & Time Off Competitive salary based on experience Weekly pay Paid vacation and paid holidays Insurance 50% paid health insurance 100% paid dental and vision insurance 100% paid life insurance policy Retirement Retirement plan with 3% company match Work Environment A clean, organized shop built around precision work A supportive team that values craftsmanship Opportunities to grow with a respected name in the performance transmission industry Customer Service & Sales Bowler Performance Transmissions is looking for a motivated Customer Service & Sales team member to help our customers get the right transmission package for their project. This is a phone-heavy, customer-facing role where you'll talk with street rod, muscle car, and performance builders all day long. The right person is outgoing, organized, and genuinely enjoys helping people solve problems. Responsibilities Answer incoming sales and service calls, often juggling multiple lines Help customers understand their options for converting to a modern overdrive transmission Build quotes, take orders, and follow projects through to delivery Deliver first-class customer service from the first call through after-sale support Work closely with the shop and shipping teams to keep customer timelines on track Requirements Some experience in sales in the aftermarket performance automotive industry Basic understanding of what's involved in converting a vehicle to a modern overdrive transmission Ability to multi-task in a fast-paced environment Excellent phone manner and in-person communication skills Basic computer skills Strong work ethic and respect for deadlines Outgoing personality — you genuinely like talking to people about their builds Nice to Have Experience with QuickBooks and Microsoft Office (we'll train if you don't have it)
Salary:
Based on experience. How to Apply Ready to join the team? fill out our employment application. We review every application that comes in, and we'll reach out if your background fits one of our open roles. Questions before applying? Call us at 618.943.4856