Customer Service Representative (CSR) Why This Role Matters At Ravinia, our Customer Service Representatives are not "just answering phones"—they are the first impression of our brand , the voice of confidence for our customers , and a key driver of both customer experience and company growth . As we continue to scale, this role plays a critical part in creating demand, maximizing opportunities, and ensuring every customer interaction counts . What Makes This Opportunity Exciting Be part of a growing, high-performing organization with clear goals and momentum Play a direct role in driving revenue and creating new opportunities Work on a team where your voice matters and your ideas improve results Gain exposure to multiple trades (HVAC, Plumbing, Electrical) What You'll Do You will serve as the central connection point between our customers, technicians, and internal teams—while also helping generate new opportunities for the business. Customer Experience (Inbound) Answer inbound calls with professionalism, warmth, and urgency Create a calm, confident experience for customers—especially in stressful situations Schedule service appointments efficiently based on customer needs and technician availability Clearly communicate next steps, timelines, and expectations Outbound Engagement & Growth Proactively make outbound calls to: Follow up on unsold estimates Re-engage past customers for additional services Schedule maintenance, tune-ups, and seasonal promotions Support marketing campaigns and lead generation efforts Identify opportunities to convert inquiries into booked jobs Help maximize technician schedules by filling open time slots Coordination & Support Partner closely with dispatch to ensure seamless scheduling and routing Support technicians and sales teams with accurate job details and customer information Handle follow-up communication to ensure a high level of satisfaction Problem Solving Think on your feet to resolve customer concerns quickly and effectively Navigate scheduling challenges and customer needs with sound judgment Team Contribution Contribute ideas to improve processes, conversion rates, and customer experience Support a positive, team-first environment What Success Looks Like Customers feel heard, valued, and confident after every interaction Strong conversion of inbound and outbound opportunities into booked jobs Technician schedules are optimized with minimal gaps High customer satisfaction and repeat business Consistent demonstration of Ravinia's core principles What We're Looking For Strong communication skills—clear, confident, and empathetic Comfortable making outbound calls and engaging customers proactively Results-oriented mindset with a focus on booking and converting opportunities Highly organized with strong attention to detail A natural problem-solver who takes ownership Team-oriented with a desire to grow Prior customer service or call center experience preferred (home services a plus) What You'll Love About Working Here Competitive pay + opportunity to earn more through performance Benefits package including medical, 401(k), PTO, and more A supportive, team-driven culture Clear expectations, structure, and leadership support Real opportunity for advancement as Ravinia grows At Ravinia, we are building something special— a company where people are proud to work and customers trust us completely . If you enjoy helping people, driving results, and being part of a winning team—we'd love to meet you

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 3 years (Required) Ability to

Commute:

Lincolnshire, IL 60069 (Required)

Work Location:

In person