Job Title Call Center Representative Reports to Lead Call Center Operator/Call Center Manager Classification Hourly Job Purpose To provide superior customer service in answering customer calls using the company's proprietary violations software and call center phone systems. Duties and Responsibilities Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction. Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities. Notates RedCheck system daily with accurate detailed call comments. Notifies Team Lead of escalated issues on a timely manner. Provides customer support in completing credit card transactions for violation payments. Checks work e-mail and other company communication channels daily. Performs other duties as assigned.

Mail Duties:

Counts bundled mail packets. Pulls transfer of liability letters for the office manager. Serves as a backup to Mail Clerk and sends out a Lexus Nexus report. Qualifications High School Diploma or Equivalent; Associate's or equivalent from a two-year college or technical school is strongly preferred. 1-2 years of previous customer service/call center phone system experience. Computer skills (

Microsoft Office:

Word, Excel, Outlook, etc; Windows Desktop). Good English written and verbal communication skills. Spanish strongly preferred. Accurate typing skills. Must be able to hear with 100% accuracy with correction. Competencies Customer service Problem Solving/Conflict Resolution Initiative Communication Skills Organization/Time Management Skills Teamwork/Collaboration Skills Accountability Customer Service Focus Attendance/Punctuality Working Conditions The Call Center Representative will spend long hours sitting and working on a computer. May also have to do some light lifting of supplies and materials from time to time. At times, will be subjected to upset callers. Equal Opportunity Employer RedSpeed prohibits discrimination against any applicant based on any legally-recognized basis, including, but not limited to: veteran status, race, color, religion, sex, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. RedSpeed also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law. Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. Full Name (please print): _________________________________________________ Employee signature: __________________________________

Date:

______________

Pay:

$18.75 - $19.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person