We are looking for a Customer Service Representative to support a manufacturing-related operation in Lombard, Illinois. This Contract position is ideal for someone who communicates clearly, handles customer concerns effectively, and enjoys resolving issues in a fast-paced environment. The person in this role will assist callers with program-related questions, document interactions thoroughly, and help ensure a positive service experience across phone and email channels.

Responsibilities:

• Respond to inbound calls promptly and courteously while maintaining a detail-oriented and service-focused approach.
• Investigate customer questions related to photo enforcement programs and provide accurate, clear information to resolve concerns.
• Record detailed summaries of customer interactions and outcomes in the designated tracking system each day.
• Escalate complex or sensitive matters to the Team Lead quickly to support timely resolution.
• Guide customers through payment transactions, including assistance with credit card processing for violation-related payments.
• Monitor email and internal communication channels daily to stay informed and respond to service-related updates.
• Perform administrative support tasks such as data entry, order-related updates, and other assigned customer service duties.
• Support appointment scheduling or outbound follow-up communication when needed to address customer needs.