Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
CH
Chestnut Health Systems
Client Care Technician/ Specialist (PT)
Career Insights for Client Service Representative / Associate
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Illinois data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$45,065 / year median in Illinois
-7% projected decline
Job Description
Overview Maryville, IL | Part-Time Evening, overnight, and weekend shifts eligible for shift differential Share your recovery journey for the benefit of others and experience the satisfaction of helping to facilitate self-directed recovery. The Client Care Technician / Specialist provides recovery-focused, trauma-informed support to individuals receiving residential and crisis services. This role empowers clients to build hope, wellness, and independence while supporting a safe, welcoming, and therapeutic environment. Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. This part-time position is based in Maryville, IL, with evening, overnight, and weekend shifts available and eligible for shift pay differentials. Open Positions / Shifts Men's Residential Unit
- Every Sunday and Monday | 3p to 1130 p The anticipated starting pay for new hires for this position is $17.
Recovery Journey:
Support clients by observing their progress, stepping in when needed, and reporting on how they are meeting their personal goals.Promote Empowerment:
Use a "recovery-first" mindset that emphasizes hope and respect. You'll help clients regain control of their lives through trauma-informed care and supportive language.Lead Daily Activities:
Work with the clinical team to facilitate scheduled group activities and keep the daily routine on track.Mealtime & Wellness:
Assist with meal preparation and join clients during mealtimes. When nursing staff aren't available, you will observe clients as they take their prescribed medications, following all safety protocols.Admissions & Logistics Welcome New Clients:
Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings.Provide Transportation:
Drive clients to medical appointments, recreational outings, and other necessary community events.Team Coverage:
Act as a backup for Residential Recovery staff to ensure every individual entering treatment feels welcomed and supported.Safety & Communication Monitor Facility Safety:
Maintain a secure environment by monitoring surveillance equipment, answering calls, and reporting any facility issues immediately.Document & Report:
Keep accurate records of safety checks, shift logs, and incident reports. You'll also ensure a smooth "hand-off" during shift changes by providing thorough updates and client counts to the incoming team.Maintain Professionalism:
Uphold Chestnut's standards for excellent customer service and strictly protect the confidentiality of all client and organizational information. Adapt asNeeded:
Handle other duties as they arise or as coordinated with your supervisor to keep the program running smoothly. Qualifications- Must be at least 21 years of age with a high school diploma or equivalent and a demonstrated interest in social services
- High school diploma or equivalent with five (5) years of experience in mental health, substance use, or other social services OR
- Bachelor's degree OR
- A combination of college coursework and experience totaling five (5) years OR
- Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) certification (required for Specialist title)
- Ability to obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two (2) years of hire
- Ability to work effectively in a team environment and accept supervision
- Experience in peer recovery, mental health, substance use, or social services preferred
- Valid driver's license, private automobile insurance, and insurability
- Basic computer proficiency, including Microsoft Word, email, and electronic medical record (EMR) systems Are you intrigued by this job but don't meet every single requirement?