About Us Mt. Vernon T.V. & Appliance Center has been a family-owned, independent appliance, mattress, TV, electronics, and furniture retailer since 1981. We're proud to compete with the big-box stores by doing what they can't: knowing our customers by name and standing behind what we sell, long after the sale is made. We're growing our Mattoon team and looking for someone who takes pride in solving problems and making customers feel taken care of. About the Role This is a front-line role that touches nearly every part of the customer experience — you'll be the first voice customers hear when they call, the person who tracks down the right part, and the one who keeps our service and delivery schedule running smoothly. It's a great fit for someone who's organized, likes variety in their day, and genuinely enjoys helping people. What You'll Do Greet and assist customers in-store and by phone with a friendly, can-do attitude Look up, order, and track appliance and electronics parts for customers and service technicians Schedule and coordinate service calls, deliveries, and installations with our technicians and delivery team Communicate with customers about appointment windows, delays, and follow-ups Maintain accurate customer and service records in our scheduling system Support the sales floor and service department with basic questions on orders, warranties, and invoices Work closely with technicians, drivers, and office staff to keep the day running on schedule What We're Looking For Strong communication skills and a genuinely helpful, patient phone manner Comfortable multitasking between phone calls, in-person customers, and scheduling software Basic computer/data entry skills; comfortable learning new software Prior customer service, retail, scheduling, or parts/inventory experience preferred but not required — we'll train the right person Reliable, punctual, and a team player What We Offer Full-time hourly pay: $16.00-$21.00/hour, based on experience 401(k) with up to 3% company match $300/month company contribution toward health insurance Paid time off and six paid holidays per year Employee discount on store products A stable, family-owned local employer — not a call center, not a big box

Pay:

$16.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person