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Hicks Insurance Group

Licensed Personal Lines Account Manager- State Farm Experience Preferred

Career Insights for Insurance Customer Service Representative

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$44,735 / year median in Illinois

-8% projected decline

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Job Description

Licensed Personal Lines Account Manager- State Farm Experience Preferred Hicks Insurance Group Mokena, IL Job Details Part-time | Full-time $22 - $29 an hour 2 days ago Benefits Profit sharing Paid holidays 401(k) Paid time off Qualifications Spanish Customer communication Insurance products customer support Teamwork Experience at insurance agencies English Property & Casualty License Insurance sales Full Job Description About Us Hicks Insurance Group is a well-established independent insurance agency in Mokena, Illinois. We represent more than 15 top rated insurance carriers, allowing us to provide our clients with multiple coverage options and personalized service. We are looking for an experienced, licensed insurance professional to join our Personal Lines Service Team. This position is ideal for someone who enjoys helping clients, explaining coverage, solving problems, and working as part of a supportive team. Previous experience working in a State Farm agency or another captive insurance agency is strongly preferred. We are happy to help the right person transition into the independent agency environment! Flexible scheduling available! We are open to full-time or reduced full-time candidates who can work a minimum of 30 hours per week. The specific schedule can be discussed based on the candidate's availability and the agency's needs. Schedule Minimum of 30 hours per week Up to 40 hours per week available
Monday-Friday Office Hours:
Mon-Thurs 9-5pm/ Friday 9-4pm On-site position in Mokena, Illinois Specific scheduling may be discussed based on the candidate's availability and the agency's needs.
Qualifications:
Active Illinois Property and Casualty Insurance License not required but preferred (will help you obtain license) Previous personal lines insurance experience required State Farm agency experience strongly preferred Experience in another captive or independent insurance agency will also be considered Strong customer service and communication skills Comfortable discussing insurance coverage and making recommendations Organized and able to manage multiple tasks and deadlines Strong attention to detail and documentation Comfortable learning new insurance carriers and technology Experience with an agency management system is helpful; EZLynx experience is a plus Bilingual English/Spanish is a plus, but not required What We Offer Competitive hourly compensation based on experience Monthly bonus opportunities Paid time off Paid holidays 401(k) profit-sharing plan Professional training and development Supportive, team-oriented work environment Opportunity to learn and work with more than 15 insurance carriers Established local agency with long-term career opportunities If you are a licensed insurance professional who enjoys helping people and would like to grow within an independent agency, we would love to hear from you.
Pay:
$22.00 - $29.00 per hour Expected hours: 30.0 - 40.0 per week
Benefits:
401(k)
Experience:
Customer Service:
1 year (Required)
Insurance:
1 year (Required)
Captive Insurance Agency Background:
1 year (Required)
License/Certification:
Property & Casualty License (Preferred)
Work Location:
In person