LN Engineering is looking for a dependable, detail-oriented Customer Service & Order Specialist to join our Customer Operations team at our facility in Momence, Illinois. This position is a combination of customer service, order processing, and administrative work. You will help customers with routine order and service needs, enter and maintain orders in QuickBooks, monitor orders through completion, and work with our Purchasing, Manufacturing, and Shipping & Receiving teams to help keep customers informed. You do not need to be a Porsche expert to start, however being a car enthusiast is welcome. Even better if you have experience in the automotive field and know your way around a car, especially engines! We are looking for someone who is organized, comfortable working with computers, communicates professionally, pays attention to details, and is willing to learn our products and processes. More advanced technical questions are handled by our technical staff. What You'll Do Create and maintain customer invoices, sales orders, and estimates in QuickBooks for website, phone, email, and wholesale orders. Verify pricing, quantities, payment information, shipping information, and customer information before processing orders. Process online store and wholesale purchase orders accurately and in a timely manner. Monitor open orders and proactively communicate status updates, delays, backorders, and shipment information to customers. Coordinate with Purchasing, Manufacturing, and Shipping & Receiving to follow orders through completion. Process drop-ship orders and maintain approved vendor costs and selling prices according to company procedures. Respond to routine customer questions and online support requests using company resources and approved tools. Process customer payments, returns, RMAs, warranty requests, and online payments according to company procedures. File and follow up on claims for lost or damaged shipments. Maintain accurate customer, order, payment, shipment, and claim records. Refer advanced technical questions and unusual situations to the appropriate team member. Assist with other customer service and administrative tasks as needed. What We're Looking For High school diploma or equivalent. Previous customer service, administrative, or order-processing experience is preferred. Strong computer skills and the ability to learn QuickBooks and other company software. Strong written and verbal communication skills. Excellent attention to detail. Good organization and time-management skills. Ability to manage multiple priorities and follow tasks through to completion. Ability and willingness to learn technical products and terminology. Dependable, professional, and team-oriented. Experience with QuickBooks is helpful, but the ability to learn our systems and follow established processes is more important. Work Environment This is an in-person office position at LN Engineering in Momence, Illinois. The position is primarily office-based and occasionally requires lifting up to 50 pounds. Pay $20-$22 per hour, depending on experience. Additional compensation may be available for candidates with relevant automotive industry experience. About LN Engineering LN Engineering is an automotive engineering and manufacturing company specializing in products and services for Porsche and other European vehicles. Our team includes customer service, engineering, manufacturing, machining, quality, and automotive professionals working together at our Momence facility. We're looking for someone who takes pride in doing things accurately, communicates well with customers and coworkers, and wants to continue learning as they grow in the position.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Application Question(s): How many years of customer service, administrative, or order-processing experience do you have? Please briefly describe the computer software you have used for customer service, order entry, accounting, inventory, or other administrative work. This position involves monitoring open customer orders and following up when orders are delayed or waiting on information. Briefly describe how you keep track of multiple open tasks and make sure nothing gets missed. Do you have any automotive-related experience or a personal interest in cars? If yes, please briefly describe your experience or interest.

Education:

High school or equivalent (Required) Ability to

Commute:

Momence, IL 60954 (Required)

Work Location:

In person