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Moose International Inc.

Administrative Assistant (Customer Service & Office Support)

Career Insights for Customer Service Representative (General)

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Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

Looking for more than just another administrative job? If you're someone who enjoys staying organized, providing outstanding customer service, and being the person everyone can count on to keep things running smoothly, we'd love to meet you. Moose International is seeking an Administrative Assistant to join our Catalog Sales team. In this role, you'll support our members across North America, assist with merchandise orders, help operate our Moose Gift Store, and play an important role in preparing for our annual International Convention. This is an excellent opportunity for someone who enjoys a variety of responsibilities, works well independently, and takes pride in delivering exceptional service. What You'll Do Every day brings something different.
Your responsibilities may include:
Assisting members and customers with merchandise orders and product questions by phone and email Processing orders accurately and efficiently Preparing invoices, purchase orders, and shipping documents Maintaining department records and reports Supporting inventory and daily Gift Store operations Helping prepare for and support the annual Moose International Convention, including limited travel for setup and teardown Providing general administrative support to ensure the department operates efficiently What Makes You Successful We're looking for someone who: Enjoys helping people and providing exceptional customer service Is highly organized and pays close attention to detail Can manage multiple priorities while maintaining accuracy Has strong written and verbal communication skills Is proficient in Microsoft Word, Excel, and Outlook Works well independently while also contributing to a collaborative team Has previous administrative, office support, customer service, retail operations, or order processing experience Why You'll Love Working Here Moose International has been serving communities, families, and members for more than 135 years. When you join our team, you'll become part of an organization whose mission is centered on community service, compassion, and making a positive impact.
We offer:
Competitive pay Medical, Dental & Vision Insurance 401(k) with Company Match Generous Paid Time Off Paid Holidays Flexible Spending Account Employee Assistance Program Company-Paid Life Insurance Retirement Benefits Stable, mission-driven organization Collaborative and supportive work environment
Position Details Schedule:
Full-Time, Monday-Friday Location:
In Person at Moose International Headquarters in
Mooseheart, Illinois Travel:
Occasional travel required for the annual Moose International Convention. Why Join Moose International? At Moose International, your work supports an organization dedicated to strengthening communities and helping families throughout North America. If you're looking for a career where your organizational skills, customer service, and attention to detail truly make a difference, we'd love to hear from you. Apply today and become part of a team that's committed to service, excellence, and supporting a mission that matters.
Pay:
$20.00 - $22.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply
Work Location:
In person