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NP
Next Phase Group Inc.
Entry Level Customer Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Entry Level Customer Representative Next Phase Group Inc. - 5.0 Morton, IL Job Details Full-time $52,000 - $65,000 a year 1 hour ago Benefits Opportunities for advancement Qualifications Customer communication Full Job Description If you're someone who enjoys meeting new people, providing great customer experiences, and working in a role where your effort directly impacts your success, we'd love to meet you. We're looking for a Entry Level Customer Representative to join our growing team. As a Entry Level Customer Representative, you'll work directly with customers to introduce available telecommunications solutions, assist with account enrollment, and provide ongoing support throughout the customer experience. This position offers a great opportunity to develop professional communication skills while gaining experience in customer service, sales, and account management. Your Responsibilities Connect with customers in person to discuss available telecommunications products and services Build lasting customer relationships by delivering a positive and informative experience Guide customers through new account enrollments, service upgrades, and account changes Answer questions regarding available services, promotions, and account features Identify customer needs and recommend solutions that best fit their lifestyle Accurately maintain customer records and daily activity Partner with team members to achieve office and individual performance goals Why Join Our Team? Performance-based compensation and advancement opportunities Supportive team environment focused on growth and development Gain valuable experience in customer engagement, sales, and account management Opportunity to build transferable communication and leadership skills Fast-paced environment where no two days are the same Qualifications Excellent communication and interpersonal skills Friendly, professional, and customer-focused attitude Comfortable working directly with customers in a face-to-face setting Goal-oriented with a strong work ethic Previous experience in customer service, retail, hospitality, or sales is beneficial but not required