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StaffQuick

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

We're StaffQuick - and we're growing! StaffQuick is a full-service staffing agency with 22 branches located throughout Illinois, Indiana, and Tennessee. We support our clients by recruiting top talent for local job openings. We're currently hiring a Customer Service Representative for Mt. Zion, IL!
Schedule:
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Pay Period:
Weekly Pay Rate:
$18.50 Training provided! Job duties include, but are not limited to: Answering, screening, and routing all phone calls. Assisting walk-ins, scheduling interviews Complete data entry in the database for new applicants and check-in's. Organize and ensure completeness and accuracy of project-related and administrative materials and documents. Develop strong working knowledge of business processes and administrative deadlines. Maintain weekly audits.
Job Requirements:
Must have strong customer service skills. Strong computer skills with minimum of 35 WPM. Intermediate Microsoft Excel and Word knowledge. Valid driver's license and transportation High School Diploma.
StaffQuick Internal Employee Benefits:
Full-time employees who work 30 or more hours per week are eligible to enroll in StaffQuick's PPO Insurance Plan, with options for enrolling family members.
Enrollment options include:
Medical Insurance Dental Insurance Vision Insurance Short Term Disability Basic Life Insurance and AD&D Voluntary Life Insurance and AD&D Voluntary Accident, Critical Illness, & Hospital Indemnity Illinois Secure Choice 7 Company Paid Holidays off 20 hours of PTO after 90 days of employment 20 hours of PTO after 6 months of employment 2 Weeks Paid Vacation after 1Year of employment StaffQuick is an equal opportunity employer #COR123
Pay:
$18.50 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
License/Certification:
Driver's License (Required)
Work Location:
In person