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KS
Kelly Services
Customer Service/Call Center Rep
Career Insights for Call Center Representative
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Scorecard
Based on Illinois data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,319 / year median in Illinois
-4% projected decline
Job Description
Customer Service/Call Center Rep Apply Now Applied To save a job sign in or get started
Job ID:
10363695 Posted today Back Naperville, IL, US Contact Center High School or equivalent Full Time, Temp to Hire $17.25- $18.25/hr Experienced (Non-Manager) On-site Other/Non Classified First Shift (Day) Naperville, IL, US $17.25
- $18.
Salary/Pay Rate/Compensation:
$17.25/hour to start (will increase to $18.25/hr. + commission following training) This role is 100% in-office in Naperville, IL. Interested?Please email resume to:
spisana@kellyservices.com Questions? Please call (630) 506-8757 and ask forNancy Shift:
Monday-Friday (10:30am-7:00pm). MUST be able to train Monday-Friday (8:00am-4:30pm) for the first 5 weeks. Why you should apply to be anOnsite Contact Center Sales Representative:
Competitive base pay, with higher rates for bilingual Spanish speakers. Opportunity to earn additional incentives such as performance-based bonuses and sales commissions. Join a positive, result-driven culture that values your contributions and ideas. Work with a team that's passionate about promoting home warranty and energy-related products. Gain valuable experience with industry-leading CRM tools in a growing organization. What's a typical day as an Onsite Contact Center Sales Representative? You'll be: Engaging with customers via phone and online to promote home warranty and energy-related products. Making outbound calls and managing inbound inquiries with professionalism and enthusiasm. Understanding customer needs and offering tailored solutions to drive sales and satisfaction. Meeting and exceeding individual and team sales goals. Maintaining accurate records in the CRM system and staying current on product knowledge. Collaborating with teammates and sharing best practices to enhance performance. Contributing to a positive workplace culture that reflects company values. This job might be an outstanding fit if you: Have at least 3 years of customer service or sales experience, ideally in a contact center environment. Demonstrate proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets. Possess strong communication skills across verbal, written, and digital platforms. Are experienced with CRM tools such as Salesforce or HubSpot. Adapt quickly, learn new information with ease, and thrive in a dynamic, fast-paced setting. Are a team-player with a positive attitude and a passion for helping others. (Preferred) Have experience in home warranty or utility services, knowledge of HVAC systems, or are bilingual in Spanish. Hold a High School Diploma or GED. Are comfortable with basic computer literacy and Microsoft Office Suite. Interested?Please email resume to:
spisana@kellyservices.com Questions? Please call (630) 506-8757 and ask for Nancy 10363695 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.GET JOB ALERTS
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