Client Care Representative

Client Care Representative One Hour Heating & Air Conditioning of Naperville, IL Naperville, IL Job Details Full-time $15 an hour 14 hours ago Benefits Paid holidays 401(k) Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Computer operation Phone communication High school diploma or GED Computer skills

Full Job Description Benefits:

Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Company participate in employee 401K plan Company provides following: On Call Bonus pay Training opportunities for industry certifications and career growth Healthcare Bonus program Service vehicle Paid vacation, sick leaves and holidays Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window Makes outbound calls to new and club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.