Customer Care Specialist

Customer Care Specialist Professional Medical, LLC New Lenox, IL Job Details Full-time $22.50 - $25.00 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Live chat Computer operation Teamwork Interpersonal skills High school diploma or GED Full Job Description Job Summary We are looking for an empathetic, patient, and highly communicative Customer Care Specialist to join our team. In this role, you will act as the first point of contact for our customers, ensuring they receive exceptional service and support. You will be responsible for resolving inquiries, addressing concerns, and guiding customers to the best possible solutions while maintaining a positive and professional demeanor.

Key Responsibilities Customer Support:

Answer incoming customer inquiries via phone, email, and live chat in a timely and professional manner.

Issue Resolution:

Listen actively to customer concerns, troubleshoot problems, and provide accurate, efficient, and empathetic solutions. Escalate complex issues to the appropriate department when necessary.

Product Knowledge:

Maintain a deep understanding of the company's products, services, and policies to provide accurate information and guidance to customers.

Order Management:

Assist customers with order placement, tracking, modifications, and returns or exchanges.

Documentation:

Accurately log all customer interactions, complaints, and resolutions in the CRM (Customer Relationship Management) system.

Feedback Collection:

Gather customer feedback and share insights with the management team to help improve products, services, and overall customer experience.

Team Collaboration:

Work closely with the sales, shipping, and technical teams to ensure seamless service delivery and resolve cross-departmental customer issues.

Qualifications & Skills Education:

High school diploma, GED, or equivalent. [Bachelor's degree preferred but not required].

Experience:

[1-3] years of experience in customer service, retail, or a call center environment.

Communication:

Exceptional verbal and written communication skills with a clear, friendly, and professional tone.

Empathy & Patience:

Ability to remain calm, patient, and de-escalate tense situations when dealing with frustrated customers.

Problem-Solving:

Strong critical thinking skills with the ability to think on your feet and find creative solutions.

Technical Skills:

Proficiency in using computers, navigating multiple software platforms simultaneously, and familiarity with CRM software (e.g., Salesforce, Zendesk).

Pay:

$22.50 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person