Customer Service Rep Part Time

Benefits:

Competitive salary Flexible schedule Paid time off Ace Handyman Services of Lincoln Way is hiring a Part-Time Customer Service Representative (CSR) to support our growing home services business. This is an in-office position ideal for someone who is professional on the phone, highly organized, and comfortable handling inbound customer calls, scheduling, and data entry in a fast-paced environment. We offer a flexible weekday schedule within business hours (8:00am-4:30pm), making this a great opportunity for candidates looking to work consistent daytime hours, including those aligning work with school schedules.

What You'll Do:

Answer inbound customer service calls and respond to inquiries professionally and efficiently Gather detailed project information and enter accurate notes into our ServiceTitan Field Management system Provide ballpark estimates and schedule service appointments Manage scheduling updates and communicate with field staff (craftsmen/technicians) Provide a positive customer experience from first contact through project completion Assist with general office and administrative tasks

What We're Looking For:

3+ years of customer service experience, including handling inbound calls Strong phone presence with the ability to guide conversations confidently Excellent organizational skills and attention to detail Proven ability to multitask in a fast-paced environment Comfortable using multiple computer systems including MS Office and scheduling/dispatch software. Reliable, punctual, and team-oriented

Preferred Qualifications:

Experience in home services, construction, or trades (handyman, HVAC, plumbing, etc.) Experience with ServiceTitan or similar field service software

Position Details:

Part-time:

15-23 hours/week Flexible weekday hours between 8:00am - 4:30pm In-office position located in New Lenox, IL Hourly pay: $21-$26 based on experience Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.