Abbey Placements is looking for a Customer Service Representative for a home improvement company based in the Normal, IL area. Description of Customer Service Representative Serve as the first point of contact for customers across phones, email, chat, & social Resolve inquiries, de-escalate challenging situations, and help customers get the most value from the products & services Support scheduling, coordination, and overall service delivery Troubleshoot problems using knowledge base and product documentation Full time, long-term position 1st shift position Direct hire Requirements of Customer Service Representative Experience with customer service required (e.g. call center, retail, hospitality, SaaS) Experience with CRM/ticketing tools preferred (e.g., Salesforce, Zendesk, Freshdesk, ServiceNow) High school diploma or GED required, Associates degree a plus Must be able to work every other Saturday (rotating schedule) Must pass a drug screen and a criminal background check Reliable work history with good references required Compensation of Customer Service Representative $17

• 23 per hour Full company benefits available if hired by client company Apply online at: www.abbeyplacements.com or call (309) 662-6680 Office location: 2310 E. Oakland Ave, Suite 5, Bloomington, IL 61701 Customer
• Service
• Phones
• Dispatch
• Client
• Door
• Email
• Text

•

Chat Job Type:

Full-time Pay:

$17.00

• $23.

00 per hour

Benefits:

Paid time off Referral program Retirement plan

Work Location:

In person