Customer Service Representative Renewal by Andersen

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3 Peoria, IL Job Details Full-time $16 an hour 3 hours ago Benefits Paid training Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation High school diploma or GED Driver's License Computer skills

Full Job Description Call Center Representative Location:

Central Illinois Job Type:

Full-Time Pay:

$16.00 per hour + performance-based bonuses About Us Renewal by Andersen of Central Illinois is part of Andersen Corporation, a nationally recognized leader in window and door replacement. The company focuses on delivering a high-quality homeowner experience through in-home consultations and professional service. Position Overview This is a full-time, customer-focused call center role. As an Inbound/Outbound Call Center Representative, you will communicate with homeowners by phone, provide exceptional customer service, and schedule appointments for free in-home consultations. You will handle both inbound calls from interested homeowners and outbound calls to follow up with potential customers. Your goal is to create a positive customer experience, gather accurate information, and connect homeowners with our design consultants. What You'll Do Answer inbound customer calls and assist homeowners with questions Make outbound calls to potential customers and follow up on leads Schedule free in-home consultations Provide professional and friendly customer service over the phone Gather and update customer information accurately Document customer interactions in company systems Meet appointment-setting and customer service goals What We're Looking For Strong communication and phone skills Friendly and professional phone presence Comfortable speaking with homeowners and building rapport Strong attention to detail Ability to multitask while handling customer conversations Reliable and dependable work ethic Comfortable working in a fast-paced call center environment Schedule Full-time position Evening and weekend availability as needed In-office call center environment Schedule details provided during the interview process Physical Requirements Ability to sit for extended periods Ability to work on a computer and phone system Comfortable completing repetitive computer and phone tasks Benefits Paid training 401(k) with company match Health, dental, vision, and life insurance Paid time off Short-term and long-term disability Why Join Us? This role provides an opportunity to build valuable customer service and communication skills while representing a nationally recognized home improvement brand. You will help homeowners take the next step toward improving their homes while working in a supportive team environment. Requirements Valid driver's license Reliable transportation Ability to pass a background check Strong verbal communication skills Basic computer skills High school diploma or

GED Pay:

$16.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): This position requires working one of the following schedules. Which schedule would you be available to work? Tuesday

• Saturday | Sunday
• Monday | Either schedule works for me | Neither schedule works for me Our shifts are offered in the following time blocks. Which shift(s) are you available to work? (Select all that apply) 8:00 AM
• 5:00 PM | 9:00 AM
• 6:00 PM | 10:00 AM
• 7:00 PM | None of the above This is a call center position that involves making and receiving a high volume of calls (averaging 20-25 per hour) to set appointments for our sales consultants.

Are you comfortable working in a high-volume call center environment? This role is based in an Inside Sales Call Center, where you will be responsible for calling customers to schedule in-home appointments. Are you comfortable with this type of outbound/inbound call center work?

Education:

High school or equivalent (Required) Ability to

Commute:

Peoria, IL 61604 (Required)

Work Location:

In person