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SI
Staples, Inc.
Customer Service Representative. Job in Lincolnshire Gr8Jobs
Career Insights for Customer Service Representative (General)
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Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
As a Business Development Representative at Quill , a valued Staples company, you'll play a key role in driving new customer growth across both education and commercial segments. This is a high-activity, outbound sales role where you'll connect with prospective customers, introduce tailored solutions, and help organizations recognize value in Quill's offerings. You'll also own early-stage account growth , managing new customers for a defined period to establish ordering patterns and expand spend before transitioning them to an Account Manager. This role is a strong entry point into a long-term sales career , offering clear exposure to account management, customer strategy, and revenue ownership. What You'll Be Doing Conduct outbound calls to prospective and non-ordering customers to generate new business Engage inbound and assigned leads to convert interest into active customers Build and manage a consistent pipeline across education and commercial segments Present pricing, programs, and solutions tailored to customer needs Establish early customer relationships and drive initial order activity and repeat purchasing Manage newly acquired accounts for a defined period to stabilize and grow spend before handoff Maintain accurate CRM records, including pipeline activity and performance tracking Meet or exceed monthly and quarterly sales metrics and activity goals What You Bring to the Table Competitive, goal-oriented mindset with an interest in sales Strong communication skills and confidence engaging over the phone Customer-first mindset with a focus on delivering value and building long-term relationships Comfort working in a metrics-driven, high-activity environment Ability to stay organized and manage multiple opportunities at once Resilience and persistence when navigating objections and rejection Collaborative approach and willingness to learn from peers and leaders Basic Qualifications High School Diploma or GED required 1+ year of professional experience (sales, customer service, or related) Experience managing priorities and working toward performance targets Ability to work onsite at our Lincolnshire, IL location at least 4 days per week Preferred Qualifications Associate or bachelor's degree 1+ year of B2B sales, customer acquisition, or business development experience Experience in quota-driven or metrics-based roles Exposure to education or commercial customer segments is a plus