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Order Processing Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Order Processing Specialist at Infosoft, Inc. Order Processing Specialist at Infosoft, Inc. in Prospect Heights, Illinois Posted in about 11 hours ago.
Type:
full-time
Job Title:
Order Processing Specialist Pay Rate:
$23.15/
HR Duration:
6 months
Location:
Buffalo Grove, IL - First 3 weeks on-site for training, thereafter hybrid [Tues and Wed onsite]
Shift:
8 AM - 5 PM This position is for the Building Automation division. We are looking for an Order Processing Specialist. Field customer inquiries over the phone or via email. Provide user support on the online catalog and ordering platform Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks. Manage incoming Salesforce mailboxes /queues and provide timely, professional responses. Execute SAP daily transactions, which include order entry , status , returns , credits, debits, and quotes. Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly. Provide long-term resolutions to our customers, often through creative problem-solving and collaboration across various functions. Research issues and questions using available information and resources. Identify, redirect, and/or escalate problems to appropriate resources per customer support procedures. Fully utilize CRM , logging all customer contacts with thorough details. Work with 3rd party suppliers on order execution, returns , customer inquiries , product selection, and timely order status resolution. Monitor and support online real-time chat requests
Requirements:
High School degree or state-recognized GED. An associate's degree, bachelor's degree is preferred 2+ years of practical Customer Support experience ERP experience ( SAP is preferred) CRM experience ( Salesforce is preferred) Experience with Microsoft Office applications Verbal and written communication skills in English Ability to address customer inquiries/escalations Professionalism and excellent customer service skills Desired - Prior exposure to the HVAC/Building Automation & Fire Safety customer segment.