A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$20.00 - $25.00 per hour (Based on Experience) About the Role Vlore POS / Merchant Services provides POS systems, credit card processing, online ordering websites, and technology solutions to restaurants across the Midwest. We are looking for a Tech Support / Customer Support Representative to join our growing team full-time in our Rapids City office. This position combines in-office technical support, customer service, website support, and occasional travel for installations and on-site customer assistance. The ideal candidate is someone who enjoys technology, solving problems, working with customers, and learning new systems. Key Responsibilities Provide friendly and professional technical support to restaurant customers through phone, email, chat, and remote desktop Troubleshoot POS system issues including hardware, software, internet connectivity, printers, payment terminals, and restaurant technology Assist with POS installations, setup, configuration, and customer training Build, update, and maintain basic customer websites, online ordering pages, menus, and e-commerce tools Assist with domain management, online tools, and digital solutions for restaurant customers Travel locally and regionally for POS installations, equipment setup, troubleshooting, and customer support Load, unload, move, and install technology equipment at customer locations Maintain support tickets and document issues to ensure timely resolution Work with the sales and installation team to complete customer projects Help improve customer experience and support processes Requirements Strong knowledge of computers, technology, and troubleshooting Experience or strong interest in websites, online tools, and basic web design Ability to learn new software and technology platforms quickly Excellent communication and customer service skills Must have a valid driver's license and reliable transportation Must be willing and able to travel for installations and customer support Must be available for occasional evening and weekend shifts when customer needs require support Flexible schedule and ability to respond to urgent customer technology issues when needed Must be physically able to lift and carry up to 50 pounds of equipment, including POS terminals, printers, monitors, and other technology hardware Comfortable standing, walking, and working during equipment installations Previous experience in tech support, help desk, web development, POS systems, restaurant technology, or field installations is a plus Compensation & Benefits Competitive hourly pay: $20.00 - $25.00 per hour depending on experience Additional compensation opportunities for: Late evening support Weekend support Travel and installation work Training provided on Vlore POS systems and technology platforms Opportunity for growth in a fast-growing technology and merchant services company Full-time position with long-term career opportunities Join Vlore POS and help restaurants succeed with better technology solutions.
