Bilingual Customer Service Representative

Bilingual Customer Service Representative at Comptech Associates Bilingual Customer Service Representative at Comptech Associates in River Grove, Illinois Posted in 11 days ago.

Type:

full-time

Job Description:

Job Title:

Bilingual Producer Service Representative Location:

Triangle Plaza 8750 W. Bryn Mawr Avenue Chicago

IL USA 60631

Duration:

6 Months (Contract to Hire-CTH)

Job Schedule:

Training is on site for 7-8 weeks, 40 hours per week for training. 5 days per week in office. Hours of operation are 7:30am-6:00pm CT (40 hours per week) Job Schedule-five days on site (TEMP TO PERM) Interview process- 2 Interviews - Onsite/WEBEX

JOB SUMMARY

Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. Responsibilities

• Supporting policyholders with insurance product information
• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues
• Provide detailed information about policies statuses
• Assist with basic technical troubleshooting for self-service related issues
• Ability to send transfers to the PFP sales team to increase APV revenue
• Ability to handle claim intake for PFP
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's.
• Exhibits and practices the Organization's Common Purposes and d Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to participate in partnership training and mentoring of Junior Representatives.
• Willingness to perform other duties as assigned.
• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.
• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership Skills
• Previous experience as a customer service representative and prior contact center experience are preferred
• Basic familiarity with insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way
• Bilingual skills (verbal, written, read) in Spanish preferred Education and Experience
• 3- 5 years' experience of customer service.
• High School Required; Bachelor's Degree preferred