Customer Service/Sales Assistant (Experienced) Alert Protective, Inc. | River Grove, IL | On-Site Full Time | Security Industry | Small Business About Alert Protective Since 1982, Alert Protective has been a leader in protecting the greater Midwest area for both residential and commercial properties. As a leading security company, we pride ourselves with offering sophisticated security systems providing peace of mind to our clientele. Our experienced technicians customize security systems to meet each need so we can ensure customer satisfaction on every level. At Alert, we know our people are our strength. Our sales, service, and installation teams work closely together to deliver the superior security and customer care that set us apart. We invest in our team's professional growth — because when you succeed, so do we. Position Overview Alert Protective is seeking an experienced, highly organized Customer Service/Sales Assistant to support our growing sales team. This is a key role that requires strong attention to detail , excellent communication skills , and prior experience in a fast-paced sales or administrative environment . If you're a proactive professional who takes pride in accuracy, thrives on keeping things running smoothly, and enjoys being part of a close-knit team, we want to hear from you. Key Responsibilities Handle incoming customer calls , explain services, and schedule appointments. Assist Customer Support with account information Coordinate and communicate between sales staff and clients , ensuring timely follow-up and exceptional customer service. Maintain organized records, handle filing, copying, and general office duties. Prepare marketing materials and assist with email or direct mail campaigns . Take initiative to anticipate the needs of the sales team and help streamline operations. Qualifications Minimum 2 years' office experience providing customer service or sales support (security or related industry preferred). Proficiency with Microsoft Word and Excel ; ability to learn internal CRM systems quickly. Proficient computer skills Excellent communication skills — verbal, written, and interpersonal. Proven ability to multitask and stay organized in a fast-paced environment. High degree of confidentiality and professionalism . Must qualify for and maintain PERC card certification . All applicants must be able to pass a background check and drug screening prior to employment Bilingual

•Spanish helpful Benefits Competitive pay: $17.00

•$23.00 per hour (based on experience) Performance bonus plan 401(k) after 1 year Health insurance with longevity discounts Paid holidays and sick days Opportunities for growth and advancement

Pay:

$17.00

•$23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person