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AJ
Arthur J. Gallagher & Co.
Client Service Coordinator
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Introduction At RPS, we don t just embrace bold ideas, we make them happen. We re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you re trusted to do your best work and encouraged to keep learning along the way. Overview Established over six decades ago, EM Benefits, now a part of RPS, provides independent insurance agents with best-in-class products supported by meticulous and knowledgeable service. For more information about us, please visit https://www.embenefits.com/ At RPS, we drive client success with tailored, data-driven insurance, benefits and underwriting solutions. Through exclusive products, market expertise and a client-first mindset, we're here to help provide our clients with a competitive edge. EM Benefits has an exciting career opportunity for a Client Service Coordinator. The Client Service Coordinator is responsible for member enrollment for insurance products for ancillary insurance benefits.
The Client Service Coordinator also assists with enrollment of new cases (small employer groups) and eligibility adds, terms and changes for Billing & Enrollment department. How you'll make an impact Data entry of all group addition, changes, and terminations in Euclid Managers Information System. Assist with new business enrollment. Maintain workflow to meet the goals established by management. Verify and process applications in accordance with established procedures to ensure accurate billings. To include data entry of enrollments for all carriers in Euclid Managers system and carrier online enrollment portal. Additions, changes, terminations. Prepare and audit enrollment worksheets to ensure accurate membership. Assist with Electronic enrollment files Obtain necessary information for enrollment to maintain accurate membership record and provide confirmations in writing to client on new additions and changed memberships. Membership confirmation with all carriers. Provide customer service to the enrollment call queue. Communicate any unusual situation to marketing representative that developed with broker or client. Assist with renewal process to ensure billings are updated Provide back-up support to Client Service team, Account Managers. Perform other duties and projects as assigned by management.
The Client Service Coordinator also assists with enrollment of new cases (small employer groups) and eligibility adds, terms and changes for Billing & Enrollment department. How you'll make an impact Data entry of all group addition, changes, and terminations in Euclid Managers Information System. Assist with new business enrollment. Maintain workflow to meet the goals established by management. Verify and process applications in accordance with established procedures to ensure accurate billings. To include data entry of enrollments for all carriers in Euclid Managers system and carrier online enrollment portal. Additions, changes, terminations. Prepare and audit enrollment worksheets to ensure accurate membership. Assist with Electronic enrollment files Obtain necessary information for enrollment to maintain accurate membership record and provide confirmations in writing to client on new additions and changed memberships. Membership confirmation with all carriers. Provide customer service to the enrollment call queue. Communicate any unusual situation to marketing representative that developed with broker or client. Assist with renewal process to ensure billings are updated Provide back-up support to Client Service team, Account Managers. Perform other duties and projects as assigned by management.