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TU
The UPS Store
Customer Service
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Delivers outstanding customer service to walk-in customers and telephone inquiries. Continuously practices good listening skills with customer, UPS Store team members, and leadership. Takes ownership of customer's shipping needs and offers viable solutions Takes action to learn all product and service offerings, alternative solutions, and industry trends Operates all equipment, software, and devices in an expert fashion and is willing to teach others Maintains a clean and safe working environment Follow and understand quality guidelines Processing and packing of customer merchandise for shipping Production, coordination, quality review and completion of customer print jobs