A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you. We are growing!! Sensient is adding an International Customer Service Representative to support our Colors Group business in St. Louis. You will work cooperatively with team members servicing internal and external customers. You will work in a team centric environment that provides opportunities for skill and career growth.
What You'll Do:
Be responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units and both internal and external customers. Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns. Communicate with planners and shipping personnel and manger certain shipping functions to ensure on-time deliveries and advise customers of delays if needed. Review production and shipping schedules to determine impact on customers expected deliveries. Perform a variety of customer and logistics transactions such as; order entry, processing, follow-up, shipment consolidation, and applicable export paperwork. Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information. Collaborate with Global Procurement and suppliers to ensure timely deliveries and address any supply chain disruptions.
What You'll Bring:
A bachelor's degree is preferred, along with 3-years of customer service and/or logistics experience. Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing. Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise. Effective personal time management and organization skills. Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, Power Point) is desired. What you'll get: Excellent pay and benefits from day one. Safe environment to work in and support from management team. A thorough and effective training experience during onboarding and beyond.
About Sensient:
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.
About Sensient Colors:
Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products. #LI-BW1
