Customer Service Specialist at Charles Schwab Customer Service Specialist at Charles Schwab in SAVOY, Illinois Posted in about 24 hours ago.

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full-time Company Description Charles Schwab is an investment services firm focused on challenging the traditional Wall Street model to better serve clients. The company is committed to improving the investing experience, believing that strong client outcomes drive strong business results. Schwab's culture emphasizes integrity, client-centered service, and community involvement, highlighted through #SchwabLife and #Schwab4Good. Clients can access support from 7 a.m.-7 p.m. CT or 24/7 online, reflecting Schwab's dedication to accessibility and service. Additional information, including social media disclosures, is available on Schwab's corporate website. Role Description The Customer Service Specialist is a full-time, on-site role based in Champaign, IL. In this position, the specialist responds to client inquiries by phone and digital channels, provides information about Schwab products and services, and supports account-related requests in a timely and accurate manner. Daily responsibilities include resolving issues, explaining processes and policies in clear language, and guiding clients through online tools and resources. The specialist collaborates with colleagues to ensure a consistent, high-quality client experience, escalates complex concerns when needed, and documents all interactions according to company standards and regulatory requirements. Qualifications Strong client-focused skills, including Customer Service, Customer Support, and Customer Satisfaction. Ability to create a positive Customer Experience through empathy, active listening, and clear communication. Professional Phone Etiquette, including confident speaking, appropriate tone, and effective call handling. Excellent verbal and written communication skills, with attention to accuracy and clarity. Basic proficiency with computer systems, CRM tools, and online platforms; ability to learn new software quickly. Strong problem-solving skills, sound judgment, and the ability to work in a fast-paced, regulated environment. Team-oriented mindset with reliability, punctuality, and commitment to high ethical standards. High school diploma or equivalent required; post-secondary education or prior financial services experience is beneficial.