Amerline Enterprises Company, an

ISO 9001

2015 certified manufacturer of electrical power connectors and wire harnesses for commercial and military applications, is seeking a Customer Service Assistant . We are looking for a detail-oriented and customer-focused individual to provide support to our customer service and sales operations. This position will be responsible for accurately entering orders, preparing and sending order confirmations and responding to customer inquiries. The ideal candidate is organized, dependable, professional, and comfortable communicating with customers by phone and email. Full company benefits include medical/life insurance, 401k, vacation, and sick time.

Duties and Responsibilities:

Accurately enter customer orders into ERP system Complete sales order contract review forms Schedule releases from blanket orders Prepare and send order acknowledgments and confirmations to customers Respond promptly and professionally to customer inquiries by phone and email Assist customers with basic product and part-number questions as product knowledge develops Assists with departmental projects, filing, data entry and miscellaneous office tasks

Requirements:

High School diploma / GED required 1 year of experience in customer service, order entry, inside sales, or a related administrative role Strong attention to detail and accuracy. Excellent written and verbal communication skills. Professional and courteous telephone manner. Comfortable communicating with customers through email and phone. Strong organizational and time-management skills. Ability to prioritize multiple customer requests and orders. Comfortable working with computers and learning new software/ERP systems. Ability to read and understand purchase orders, part numbers, and basic product specifications. Work Hours are Monday - Friday 7.30 am to 4 pm.

Pay:

$18.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Schiller Park, IL 60176 (Required)

Work Location:

In person