Department:

Customer Care\n

Location:

Springfield, IL, United States\n

Salary:

$17.08

$21.

86 Per Hour\n

Average Hours Per Week:

Hourly 35+\n

Required Hours Availability:

Monday

Friday 8:00 am
6:00, Saturday 8:00 am
1:00 pm\n

Job Grade:

7 Text \"2658\" to (309) 322-9911 to apply.\n

Wage Range:

Min:

$17.08,

Mid:

$19.47,

Max:

$21.86\nA Brief Overview\nThe Customer Care Representative I provides information and offers creative solutions to callers concerning the Bank's products and services. This position is a multi-functional, customer-oriented individual who relies on instructions and pre-established procedures to perform the functions of the job. This position provides prompt resolutions for customer's concerns via recorded telephone, e-mail, and chat line. The goal of this position is to retain and enhance existing customer relationships and to develop new ones. The Customer Care Representative I reports to the department manager.\nWhat you will do\nAnswer all inquiries about our products, services, policies, and procedures, including all deposit rates as well as promoting and referring bank products and services; promptly provide bank balances, transactions and other account related information to our customers; and quickly diffuse potential conflict and calmly respond to customer's distress to ensure customer satisfaction.\nDemonstrate organizational and problem-solving skills

own the problem.

\nBecome knowledgeable and keep updated about company products, services and information systems in order to resolve problems and promote customer relationships through service and cross sales.\nDemonstrate excellent communication skills, interest in, and the ability to work with people in a professional manner.\nRefer and recommend products and services that benefit customers; meet referral and sales goals.\nAssist with other functions as necessary or requested to complete work accurately and on schedule; demonstrate continuous improvement by proactively offering creative solutions to a problem or concern.\nPossess excellent verbal and written communication skills and be able to communicate well with a variety of people via phone, e-mail, and chat.\nDemonstrate the ability to multi-task and shift full focus to a different task in an instant; must be flexible to meet the needs of the department.\nOther Qualifications/Requirements\nSpanish speaking/bilingual preference.\nH.S. Diploma or GED and minimum 1 year retail, office, bank or other customer service experience preferred or equivalent combination of education and experience.\nWho We Are\nHeartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.\nHeartland Bank's mission is to \"create value for the customer, earn a profit for the Bank, and have fun doing it!\" At Heartland, employees have the opportunity to make a difference every day.\nWhat We Offer\nAt Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.\nPhysical Demands\n

Regularly:

Sitting, Feeling/Touching, Talking, Hearing, Vision

close peripheral, depth\n

Frequently:

Standing, Walking, Grasping/Reaching

with arms and hands, Repetitive Motions\n

Occasionally:

Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)\nEqual Opportunities and Accommodations Statement\nHeartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.\nSalary Disclaimer\nThe salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.\nThe salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. 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