Responds to customer calls for Bunn Managed Service. Manage activities required to fulfill customer requests for equipment installation and service.

DUTIES AND RESPONSABILITIES

Receives incoming customer correspondence via phone, email, or fax for installation, calibration, service, and preventive maintenance for beverage equipment Provide basic troubleshooting assistance in a call service center environment relating to BUNN's commercial beverage equipment Dispatches Bunn and 3rd party service providers to customer locations Creates service orders and documents all activities and communications associated with service events in service database Monitors dispatched service activities to ensure timely response and problem resolution Acquires and evaluates pertinent information to determine appropriate corrective actions to resolve customer service issues Contact service providers to acquire cost estimates for service activities Communicates with customers and service providers in a professional manner via telephone, email, and in written correspondence Acquires and maintains a working knowledge of beverage equipment operation and functionality Promotes the Bunn Quality Initiative through participation in BUNN Process Improvement Team Performs other assigned duties

QUALIFICATIONS

High School Diploma or GED, required Excellent communications skills, verbal and written Ability to work on-site at our Global Headquarters in Springfield, IL Proper telephone etiquette and proficiency in basic computer applications Highly motivated, goal-oriented, and organized Must have exceptional customer service skills and demonstrate a positive, team-oriented attitude

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Application Question(s): Do you have any family members who are currently working or have previously worked for BUNN? (If so, who?) Have you previously worked for BUNN? If so, what motivates you to return to BUNN? Based on what you have read, do you feel you are able to perform all essential functions of the job with proper training? What is your desired salary/hourly rate? What motivates you to consider a career or job change now? This position would require working on-site at our Global Headquarters. This position is not remote. Are you able to commit to working in the office in Springfield, IL?

Education:

High school or equivalent (Required)

Work Location:

In person