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Express Employment

Technical Support Desk

Pay: $20–$23/hr

Posted: 6 weeks ago

Location: Sullivan, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

Career Insights for Technical Customer Service Representative

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Based on Illinois data

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What they do

A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.

$47,450 / year median in Illinois

-16% projected decline

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Job Description

Top Job Located in

Sullivan, IL Salary:

20.00-23.00

Technical Support Desk Schedule:

Wednesday-Saturday, 7:00 PM-6:00

AM Pay:

$20.00-$23.00/hour + Benefits About the Role We're looking for a Technical Assistance Center (TAC) Analyst to provide technical support to customers by troubleshooting product and system issues. You'll work directly with customers to resolve problems, document solutions, and collaborate with internal teams when needed. Responsibilities Respond to customer support requests by phone, email, chat, and ticketing system Troubleshoot and resolve technical issues Document customer interactions and solutions Escalate complex issues to engineering or senior support when necessary Help improve support processes and knowledge base documentation Deliver excellent customer service with timely follow-up Qualifications 1+ year of technical support, customer service, or related experience Degree in Computer Science or equivalent experience preferred Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Comfortable learning new technologies and working independently Express Employment Professionals offers a full benefits package to all our associates.

OUR MEDICAL PLAN INCLUDES

Doctor, hospital, and prescription benefits Preventative wellness benefits No co-pays or deductibles No pre-existing conditions PPO network discounts

OUR ASSOCIATES HAVE ACCESS TO

Dental, life, and vision insurance 401(k) retirement plan Holiday pay Confidential interviews / Never a fee #2347

OS Express Office:

Mattoon 616 Charleston Avenue Mattoon, IL 61938