Office Intern

Office Intern at Hornet Staffing, Inc, a GEE Group company Office Intern at Hornet Staffing, Inc, a GEE Group company in Vandalia, Illinois Posted in 4 days ago.

Type:

intern

Job Description:

Office Assistant and Customer Service:

$17-18.00 per hour plus Benefits Monday to Friday 8am to 5:00pm -onsite National Transportation and Logistics firm hiring a new team member in the Vandalia Illinois area. The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

Must Haves:

2 plus years of Administrative and Customer/Vendor support in a fast paced environment Strong Typing/Data entry skills with 10Key Microsoft Outlook and Excel proficient a must Transportation/Freight/Logistics experience a plus! Monitor customer emails Answer and transfer phone calls to the appropriate department Assist customers with freight updates Reporting for customers Confirming destination and bill-to information Documentation reporting for all customers (DO/BL)

Principal Duties and Responsibilities:

• Manage heavy call and email volume in a professional and timely manner
• Administer elevated service programs including customer reporting and communication processes for specific customers
• Assists internal and external customers with information or document requests
• Partners with the sales team to meet and exceed customer service expectations
• Assists in maintaining and monitoring electronic data for customers
• Operates inventory control, word processing, and spreadsheet applications for customers
• Generates correspondence to secure additional customer information to resolve customer disputes