Customer Service Representative - Entry Level - The Scottish Plumber | Villa Park, IL The Scottish Plumber is one of Chicagoland's most trusted names in plumbing service, and we're looking for a sharp, personable Customer Service Representative to join our small but busy office team. This is a real job with real responsibility — not a glorified internship. If you're a recent grad looking for somewhere to actually learn how a service business runs, or you're simply ready to start a career that rewards hustle and good communication, we'd like to hear from you. You don't need to know what a P-trap is to thrive here. What matters is how you treat people. What You'll Do Answer inbound calls and emails, help customers schedule service, and resolve issues quickly and professionally Follow up on estimates with outbound calls — you're not selling, just staying connected Assist with dispatching and day-to-day operations as needed Handle the occasional difficult customer with patience and a clear head The Schedule Full-time. Monday-Friday, 7am-5pm; Saturday, 7am-3pm. Your shift will fall within that window. What We're Looking For Strong communicator — clear, calm, and easy to understand on the phone Good listener — you ask the right questions before jumping to conclusions Organized — you can juggle multiple things without dropping the ball Composed — difficult conversations don't rattle you Comfortable on a computer (Windows environment) Some customer service or phone experience preferred, but not required — we'll train the right person Qualifications 2 years of experience in a customer-facing role is preferred; recent grads with strong interpersonal skills are encouraged to apply Any plumbing or dispatching knowledge is a genuine bonus, but we're not expecting it Paid training provided. Growth opportunities available for those who want them.

Pay:

From $17.00 per hour

Benefits:

401(k) Dental insurance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Outbound sales: 1 year (Preferred)

Customer Service:

2 years (Required) Call center: 1 year (Required)

Dispatching:

1 year (Preferred)

Work Location:

In person