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Insight Global

Healthcare Call Center Representative

Pay: $19/hr

Posted: 7 weeks ago

Location: Warrenville, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

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Based on Illinois data

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$37,319 / year median in Illinois

-4% projected decline

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Job Description

Day To Day:

Scheduling for podiatry and orthopedics appointments

Environment:

cubicle setting Mondays and Tuesdays are the busiest days and call volume decreases throughout the week Each call lasting 3:30-5 minutes

Training:

2 weeks depending on experience

Duration:

3-month contract + potential extensions

Hours:

M-F - must be able to work any shift between 7:00 AM-7:00 PM

MUST HAVES

1 year healthcare call center experience Can type at least 35 words a minute Can multitask (speak on the phone and type at the same time) Experience scheduling patients, adding insurance, and telephone encounters within EPIC Tech Savvy, comfortable working with 2 screens

Education:

HS diploma

Pay:

$19.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): Do you have experience with any EMR/EHR systems? Do you have 2+ years of experience scheduling patient appointments for multiple physicians? Do you have experience scheduling patients, adding insurance, and conducting telephone encounters within EPIC? Are you comfortable working on a 3-month contract? (Potential extensions, but not guaranteed) Can you pass a 35 WPM typing test? The hourly rate for this role is $19 per hour. Does that work for you? Can you start a new role on 8/3? Can you work full-time?

Education:

High school or equivalent (Required) Ability to

Commute:

Warrenville, IL 60555 (Required)

Work Location:

In person