Summary:

The Customer Service Specialist is dedicated to delivering exceptional, hands-on support to customers. This role involves close collaboration with the operations team to ensure that every customer receives the best possible service. The ideal candidate will have a strong focus on customer satisfaction, attention to detail, and the ability to manage multiple tasks effectively. This position is open due to company growth and promotions. New graduates with a bachelor's degree in business welcome to apply, National offers you a path to a rewarding career with opportunites for growth.

Essential Functions:

• Receive and log customer requests: monitor and categorize incoming customer requests via email. Log details in the customer service tracking system.

Initial Customer Contact:

Promptly acknowledge customer requests via phone, verify details, and follow up with a standardized email to request any additional necessary information.

Customer Screening:

Verify credentials and gather all required information to ensure readiness for the quoting process.

Operations Coordination:

Notify the operations team once all customer information is received and ensure accurate quote creation and tracking in Logix.

Quote Management:

Coordinate with operations to deliver quotes to customers, follow up for feedback, and document outcomes, including reasons for lost quotes.

Customer Onboarding:

Manage the onboarding process, ensuring all forms are collected, verified, and approved before creating customer profiles in Logix.

Operations Notification:

Alert operations to proceed with the next steps after a quote is awarded and re-enter the request into the tracking system.

KAM Assignment:

Facilitate the assignment of Key Account Managers, introduce them to customers, and document the process in Logix and Salesforce.

Salesforce Management:

Create and maintain customer profiles in Salesforce, ensuring data accuracy and synchronization with Logix.

Competencies:

• Strong focus on customer service excellence and satisfaction
• Ability to effectively communicate and follow up with customers
• Detail-oriented with excellent organizational skills
• Ability to collaborate with the operations team to ensure smooth processes
• Strong multitasking abilities and the capability to work under pressure
• Proficiency in Microsoft office (Word, Excel, Outlook, Lists)

Qualifications:

• Bachelor's Degree in relevant course of study
• Experience in a professional customer service role, preferably within a logistics or operations office environment a plus
• Experience using a CRM system, Salesforce a plus

Job Type:

Full-time Pay:

$55,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift Application Question(s): Are you able to work in the office 5 days a week?

Education:

Bachelor's (Required) Ability to

Commute:

Wood Dale, IL 60191 (Required)

Work Location:

In person