Customer Account Specialist Company:

TriMas Packaging LLC Primary Location:

500 W 7th Street, Auburn, IN 46706

USA Workplace Type:

On-site Employment Type:

Salaried |

Full-Time Function:

Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities The Customer Accounts Specialist serves as the primary point of contact between TriMas Packaging and assigned customer accounts. As the voice of the customer within the organization, this role is responsible for managing customer orders, coordinating cross-functional support, and ensuring exceptional service throughout the order lifecycle. The Customer Accounts Specialist partners closely with Sales, Engineering, Operations, Quality, Supply Chain, and Finance to meet customer requirements and deliver a seamless customer experience. This role is responsible for order management, standard quoting, logistics coordination, invoicing support, new item setup, and issue resolution. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced manufacturing environment while driving continuous improvement and operational excellence. Primary Duties and Responsibilities Serve as the primary point of contact for assigned customer accounts.\nManage customer orders from receipt through delivery and invoicing.\nCommunicate with customers via phone and email to process orders, answer inquiries, provide updates, and resolve issues.\nCoordinate order entry and demand management across TriMas Packaging manufacturing locations as required.\nPartner with scheduling and operations teams to ensure production plans align with customer requirements.\nMaintain accurate order status, backlog dates, and delivery commitments within established timelines.\nCoordinate freight bookings and logistics activities to support on-time delivery.\nProvide freight quotations and shipping information to customers.\nCreate and distribute proforma invoices and support invoicing activities.\nPrepare standard product quotations and support pricing activities.\nCoordinate new item setup, sample requests, pre-production orders, and tooling orders.\nPartner with Engineering and Technical Sales teams to support drawing requests, product specifications, and new product introductions.\nEnsure customer part numbers, product specifications, and ERP data are maintained accurately.\nSupport color matching, artwork approvals, and decorated product requirements as applicable.\nWork closely with Sales teams to understand customer needs, identify growth opportunities, and support business development initiatives.\nManage customer concerns and non-conformance issues, coordinating corrective actions and timely communication.\nFacilitate effective communication between customers and internal departments.\nMaintain a strong understanding of company systems, processes, quality standards, and customer requirements.\nContinuously seek opportunities to improve customer satisfaction, service efficiency, and internal processes.\nSupport team members by sharing best practices and contributing to a collaborative work environment.\nRepresent TriMas Packaging professionally in all customer and internal interactions.\nPerform other duties as assigned. This role is required to be on-site 5 days at the Auburn, IN location. About Us\nTriMas Packaging is a global provider of dispensing, closure, flexible packaging and custom solutions serving the beauty and personal care, food and beverage, home care, pharmaceutical and nutraceutical, and industrial and agricultural markets. With locations worldwide and a strong culture built on safety, innovation and sustainability, we design and manufacture high-quality packaging solutions that meet the standards our customers expect. Through ongoing innovation and close collaboration with our customers, we continuously enhance our expertise, expand our customer reach and broaden our product portfolio. Together, our people, products and shared commitment to excellence drive us to shape the future of packaging. Why Join TriMas Packaging?\nAt TriMas Packaging, we care beyond packaging. Our success starts with our people, and we are committed to creating an environment where every employee feels valued, supported and empowered to make a meaningful impact. When you join our team, you become part of a global, collaborative and purpose-driven organization committed to:\nCreating Value

We deliver innovative, high-quality packaging solutions by leveraging advanced technologies, state-of-the-art facilities and a global network built on trust.\nSupporting Our People
Our employees are the foundation of our success. We embrace diversity, encourage collaboration and foster an inclusive workplace focused on safety, respect and continuous learning.\nDriving Innovation
We invest in continuous improvement and operational excellence, empowering our teams to develop new ideas and deliver exceptional results for our customers.\nBuilding a Sustainable Future
We are committed to reducing our environmental impact and developing sustainable packaging solutions that benefit our customers, our communities and our planet.

We offer competitive benefits, a supportive culture and the opportunity to work with international teams around the globe. If you're looking for a place where you can build your career, be challenged and make a difference, TriMas Packaging is the place for you. Qualifications Qualifications and Skills Bachelor's degree preferred, or equivalent combination of education and experience.\n2-5 years of experience in Customer Service, Sales Support, Account Management, Marketing, Supply Chain, or a related field.\nExperience in a manufacturing environment preferred.\nProficiency with Microsoft Excel and Microsoft Office applications.\nExperience with ERP systems (Syteline or equivalent preferred).\nStrong customer service and relationship management skills.\nAbility to manage multiple priorities in a fast-paced environment.\nExcellent organizational, analytical, and problem-solving skills.\nStrong written and verbal communication skills.\nProject management and coordination experience preferred.\nContinuous improvement mindset with attention to detail and compliance.\nAbility to work independently and collaboratively across departments.\nDemonstrated professionalism, initiative, and accountability. 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