We are looking for a dependable and detail-oriented Customer Service & Data Entry Specialist to support our transportation operations team. This position is responsible for contacting pickup and delivery locations to confirm important shipment details, including the correct point of contact, receiving hours, unit readiness, and any special instructions. The ideal candidate is comfortable making frequent phone calls, following up until information is confirmed, and accurately documenting each update. If you are organized, persistent, and enjoy helping keep operations running smoothly, we would love to hear from you! Responsibilities Contact pickup and delivery locations by phone and email Confirm points of contact, operating hours, unit readiness, and location requirements Accurately enter and update shipment information in internal systems and Excel spreadsheets Follow up on missing or incomplete information until confirmation is received Communicate updates, delays, and potential issues to the operations team Track pickup and delivery activity across nationwide locations Answer customer and location questions by phone and email Maintain accurate notes and records for each unit or shipment Coordinate with customers, service partners, drivers, and internal departments Prepare clear and accurate reports for management Assist with additional customer service and administrative responsibilities as needed Qualifications Strong attention to detail and commitment to accuracy Professional and confident phone communication skills Comfortable making frequent outbound calls and follow-ups Excellent organization and time-management skills Ability to manage multiple tasks and deadlines Dependable, persistent, and comfortable working independently Strong written and verbal communication skills Proficiency with Microsoft Excel, Outlook, and other computer-based systems Ability to learn new programs and processes quickly Comfortable working in a fast-paced, team-oriented environment What Success Looks Like Pickup and delivery information is confirmed accurately and on time Internal records remain complete and up to date Follow-ups are completed consistently without details falling through the cracks Customers, locations, and internal teams receive clear and professional communication

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person