Client Support Specialist-Part time (30 hours per week)

Position Title:

Client Support Specialist Location:

Crawfordsville, IN FLSA level :

Hourly Type:

Part-time (30 hours/week) Starting rate: $ 22.00 per hour

Position Summary:

The Center Specialist for the IYG Center is responsible for providing guidance, support, supervision and resources for LGBTQ+ youth and young adults, ages 12-19. This role involves supervising youth and young adults during center drop-in hours, creating programs that are inclusive, supportive, and responsive to the unique needs of LGBTQ+ young people. The Center Specialist will play a key role in ensuring the center provides a safer, welcoming, and affirming environment for all young people.

Key Responsibilities:

Center Operations:

o Assist in the planning and execution of programs and events tailored to the needs of LGBTQ+ young people. o Execute day-to-day center operations, maintenance and communicate needs to supervisor. - Ensure day-to-day support and upkeep of the center, supplies and assist with donations. o Assist with volunteer support, training, and communication.

Resource Navigation:

o Provide young people with relevant resources and referrals both internally and externally, including mental health support, educational opportunities, and social services.

Community Awareness:

o Stay informed about the specific challenges and barriers faced by LGBTQ+ young people within the local community. o Advocate for young people's needs and contribute to developing strategies to address these needs. o Support relationships with local organizations, schools, and community leaders to promote the center's resources and programs.

Documentation and Reporting:

o Maintain accurate records and data collection. o Provide supervisors with regular reports on young people, volunteers, and community partners.

Reports to:

Client Center Supervisor Requirements:

Education & Experience:

o Associate's degree in education or health-related fields (social work, youth development or psychology) preferred. o Minimum of 2-3 years of experience working with young people (ages 12-24). o Experience working with LGBTQ+ young people, particularly those experiencing challenges or are in vulnerable situations. o Ability to work independently and manage multiple priorities in an autonomous environment. o Proficient in using client management software and Microsoft Office Suite.

Skills:

o Strong communication and interpersonal skills. o Ability to build rapport with diverse populations and navigate sensitive topics with empathy and respect. o Knowledge of trauma-informed care, crisis intervention, and culturally competent service delivery preferred. o Ability to work flexible hours, including some evenings and weekends, to accommodate outreach activities and program events.

Personal Attributes:

• Passionate about advocating for LGBTQ+ people and committed to creating a supportive and inclusive environment.
• Empathetic, compassionate, and able to handle sensitive situations with care and discretion.
• A collaborative team player with a strong work ethic and a positive attitude.
• Must approach work through a racial equity lens in line with the mission of IYG.
• Must be able to pass local and federal criminal background checks, as well as a Department of Child Services background check to be eligible for employment at IYG.

Work Environment:

• The position is based at the Crawfordsville Center and will require 2 evenings per week to be worked at this time.
• This position requires occasional travel to other IYG sites. A valid driver's license and reliable transportation are necessary. Required IYG travel potential, up to 10% in a month.
• The role involves both independent work and collaboration with the center's team.

A commitment to creating an inclusive and supportive environment for LGBTQ+ young people is essential. We encourage people of color, transgender, and non-binary people to apply. IYG is an equal opportunity employer and welcomes everyone, including non-LGBTQ+ people, to join our team. At IYG, we are dedicated to being diverse, inclusive, and authentic.

Job Type:

Part-time Pay:

From $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Experience:

LGBTQ work: 1 year (Required) youth work: 1 year (Required)

Work Location:

In person