Company Overview Indiana Trailer Sales is dedicated to providing high-quality trailers and exceptional customer service. We pride ourselves on our extensive range of products and our commitment to helping customers find the perfect trailer to meet their needs. A Sales/Customer Service Representative role combines aspects of both sales and customer service, involving interacting with customers to understand their needs, promote products/services, and resolve issues, ultimately aiming to drive sales and ensure customer satisfaction. Here's a breakdown of what the role entails:

Responsibilities:

Customer Interaction:

• Answering customer questions about products or services.
• Resolving customer complaints and issues.
• Taking orders and processing payments.
• Handling returns and exchanges.
• Providing information and guidance to customers.

Sales Activities:

• Promoting products or services to customers.
• Identifying customer needs and suggesting solutions.
• Working towards sales goals or quotas.
• Closing sales and completing transactions.

Other Duties:

• Maintaining customer records and databases.
• Gathering customer feedback.
• Providing excellent customer service to ensure customer satisfaction and loyalty.
• Sometimes may be involved in upselling or cross-selling products.

Skills Required:

Communication Skills:

Excellent verbal and written communication skills are essential for interacting with customers.

Problem-Solving Skills:

The ability to identify and resolve customer issues efficiently.

Sales Skills:

Understanding sales techniques, persuasion, and closing deals.

Customer Service Skills:

Empathy, patience, and the ability to handle difficult customers.

Adaptability:

Being able to adjust to different customer needs and situations.

Technical Knowledge:

Depending on the industry, knowledge of products, services, or systems may be required.

Why this role is important:

Customer Satisfaction:

A positive customer experience can lead to repeat business and positive word-of-mouth referrals.

Sales Growth:

Effective sales representatives can drive revenue and contribute to the company's success.

Customer Retention:

Strong customer service can help retain existing customers and build loyalty.

Feedback and Improvement:

Customer service representatives can provide valuable feedback on products, services, and processes. If you're passionate about delivering excellent customer service and want to be part of a dynamic team at Indiana Trailer Sales, we invite you to apply today!

Pay:

From $18.00 per hour

Shift:

8 hour shift Morning shift Ability to

Commute:

Decatur, IN 46733 (Required) Ability to

Relocate:

Decatur, IN 46733: Relocate before starting work (Required)

Work Location:

In person