Overview Join our dynamic team as a Customer Service Representative and become the vital link between our company and valued clients! In this energetic role, you will deliver exceptional support, resolve inquiries efficiently, and ensure every customer interaction is positive and productive. Your enthusiasm and organizational skills will help foster strong relationships, enhance client satisfaction, and contribute to our company's reputation for outstanding service. This paid position offers an exciting opportunity to develop your communication and administrative talents in a fast-paced environment. Duties Work with customers who require information about products and services purchased from the organization. Collect data, drawings etc. for new and revised parts/boxes. Work with quoting and engineering to add new and revised parts to our system. Attention to Detail Familiarity with SolidWorks prints Respond to customer inquiries via phone, email, and chat in a professional and timely manner. Collaborate with other team members to resolve issues and escalate when necessary. Inform the purchasing dept. of any special material needs. Monitor deliveries as needed. Maintain a positive, empathetic, and professional attitude towards customers. Semi-regular travel which includes overnight stays Requirements Proven experience in customer service or front desk roles with strong phone etiquette and communication skills Proficiency in Microsoft Office applications (Word, Excel) and familiarity with productivity software for data entry and document management Technical proficiency with computer literacy, including knowledge of spreadsheets, word processing, and office management tools such as QuickBooks Bilingual abilities are highly desirable to serve diverse client needs effectively Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment Previous office experience or administrative background preferred; personal assistant experience or calendar management skills are a plus Strong typing skills along with attention to detail for proofreading and data accuracy Ability to handle multiple responsibilities simultaneously while maintaining professionalism and positive client interactions

Pay:

$25.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Retirement plan Vision insurance

Work Location:

In person