Service Desk Associate

Service Desk Associate Kings Great Buys Plus - 3.3 Evansville, IN Job Details Full-time $13 - $15 an hour 1 day ago Benefits Paid time off Employee discount Flexible schedule Qualifications Computer operation Interpersonal skills Computer literacy Data entry Appointment scheduling Client interaction via phone calls Full Job Description Kings is looking to hire a Service Desk Associate that is confident in their ability to communicate with customers in an understanding fashion. This position requires excellent listening, verbal and written communication skills in order to interact with customers and vendors. The Service Desk associate is responsible for assisting customers get service scheduled for issues they are having with appliances, electronics, or furniture purchased at this store. Applying for credits and return authorizations from vendors is also included in the list of responsibilities.

Responsibilities:

Answer/return calls from customers Trouble shoot with customer over the phone Schedule repair appointment Order parts Facilitate warranty exchanges Apply for return authorizations/credits Other duties as assigned

Skills:

Excellent communication skills Basic computer knowledge Data entry

Job Type:

Full-time Pay:

$13.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Experience:

service: 1 year (Preferred)

Work Location:

In person