Back Customer Service Representative Administrative & Clerical Fort Wayne , Indiana Contract to Hire Oct 22, 2026

Customer Service Representative Fort Wayne, IN Pay:

$20.00

•$21.00/hour (Based on Experience)

Schedule:

Monday

•Friday, 7:30 AM

•4:00

PM Position Type:

90-

Day Temp-to-Hire Hiring Process:

Resumes must be submitted for client review. Qualified candidates will be contacted for an interview if selected. Position Overview We are seeking a detail-oriented and customer-focused Customer Service Representative to join a growing manufacturing environment. This position serves as a key point of contact for customers and is responsible for order entry, account management, production communication, and ensuring exceptional customer service throughout the order fulfillment process. The ideal candidate will have strong data entry skills, excellent communication abilities, and experience working in a fast-paced office or manufacturing environment. Essential Job Duties Process customer purchase orders accurately and efficiently. Enter and maintain customer orders within company systems. Manage customer communications via phone and email. Respond to customer inquiries regarding order status, shipments, and product information. Review purchase orders for accuracy, pricing, terms, and shipping information. Generate invoices and maintain customer files and documentation. Create and distribute sales packets and shipping documentation. Maintain backorder reports and order tracking information. Update spreadsheets, reports, and customer records. Prepare shipping notices, customs documents, and other required paperwork. Assist with reporting, data entry, and administrative support functions. Collaborate with internal departments to ensure customer needs are met in a timely manner. Support additional customer service functions and cross-training opportunities as needed. Maintain an organized and professional workspace. Qualifications Previous customer service and data entry experience required. Manufacturing, production, or industrial office experience preferred. Strong computer skills, including Microsoft Outlook and Excel. Excellent verbal and written communication skills. Ability to multitask and prioritize responsibilities in a fast-paced environment. Strong attention to detail and data accuracy. Ability to work independently while contributing to a team environment. Professional phone etiquette and customer-focused mindset. Desired Skills & Attributes Strong sense of urgency and accountability. Excellent organizational skills. Problem-solving and troubleshooting abilities. Positive attitude and willingness to learn. Professional, dependable, and team-oriented. Ability to remain calm and professional when handling customer concerns. High level of accuracy and attention to detail. Consistent attendance and reliability. Why Apply? Competitive pay based on experience. Stable first-shift schedule with weekends off. Opportunity for permanent employment after 90 days. Professional office environment within a growing manufacturing company. Opportunity to build a long-term career with advancement potential. Interested candidates should submit an updated resume for consideration. Resumes will be reviewed by the client, and qualified candidates will be contacted directly to schedule an interview. #ZIP #IND002 Apply Now Share This Post