An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Automotive Service Advisor — $40,000-$100,000+ Per Year Confidential Automotive Service Facility | Full-Time | Monday-Friday |
NO WEEKENDS
Are you an experienced Automotive Service Advisor/Service Writer who knows how to take care of customers, build relationships, and maximize every sales opportunity? We are seeking a motivated, professional Automotive Service Advisor to join a high-volume, modern automotive facility with a clean, professional work environment and a strong team culture. This is a sales-driven position with significant earning potential . If you're motivated by performance, enjoy working with customers, and want an opportunity where your income can grow with your results, this could be the right fit for you. Compensation & Growth $40,000-$100,000+ annual earning potential Competitive salary + individual performance-based bonus structure Weekly pay Endless opportunities to increase your income Opportunities for professional growth and advancement High-volume environment with plenty of opportunities to succeed What We Offer Monday-Friday schedule —
NO WEEKENDS
Modern, clean, professional facility Family-oriented work environment 401(k) Employer-sponsored life insurance Paid Time Off (PTO) Paid holidays Dental insurance Vision insurance Accident insurance Short-term disability Long-term disability Weekly pay Career advancement opportunities Essential Functions & Responsibilities Diagnose automotive problems and service needs by listening to customers' descriptions of symptoms, clarifying concerns, conducting vehicle inspections, taking test drives when appropriate, reviewing vehicle maintenance records, and examining applicable service schedules. Verify warranty and service contract coverage by reviewing customer records and documentation; clearly explain applicable provisions, limitations, and exclusions. Develop accurate repair estimates by determining the cost of materials, supplies, parts, and labor and calculating the customer's expected payment, including applicable deductibles. Prepare detailed Repair Orders (ROs) by documenting customer concerns, symptoms, problems, causes discovered, and repairs or services required. Obtain customer approval and authorization signatures and accurately enter Repair Orders into the service database system. Maintain strong customer rapport by explaining estimates, recommended repairs, and expected vehicle completion times. Obtain customer approval for estimates and repairs while keeping customers informed throughout the service process. Obtain and provide accurate customer contact information and respond professionally to questions and concerns. Coordinate towing and temporary transportation when necessary. Maintain accurate automotive service records by documenting vehicle problems, recommended repairs, and corrective actions planned or completed. Communicate effectively with technicians and other team members to ensure customer concerns are properly diagnosed and addressed. Update job knowledge by participating in training and educational opportunities and staying current with manufacturers' publications and automotive service information. Enhance the organization's reputation by taking ownership of customer needs, following through on commitments, and identifying opportunities to add value to every customer interaction. Maintain a professional, organized, and customer-focused approach in a high-volume service environment. Identify additional service and maintenance opportunities based on vehicle condition and manufacturer recommendations while maintaining a customer-first approach. Qualifications Previous Automotive Service Advisor/Service Writer experience preferred Positive attitude and a continued desire to grow professionally Excellent customer service skills Strong problem-solving and communication skills Strong work ethic Excellent critical-thinking skills Ability to work effectively in a high-volume environment Sales-minded and motivated by individual performance Professional demeanor with the ability to build lasting customer relationships Ability to prioritize multiple customers, repair orders, and responsibilities Strong attention to detail and accuracy Basic computer and service-management system proficiency Success Factors / Job Competencies The ideal candidate will demonstrate: Desire to work independently while also being a strong team player Excellent communication and interpersonal skills Customer-focused mindset Strong sales and relationship-building abilities Accountability and ownership Critical-thinking and problem-solving skills Strong organization and time-management skills Ability to remain composed and professional in a fast-paced environment Willingness to learn and continuously improve Ability to identify opportunities and take initiative Commitment to providing an exceptional customer experience Physical Demands Ability to walk and stand for extended periods throughout the workday. Ability to lift and carry items weighing up to 10 pounds occasionally . Ability to drive vehicles daily as required by the position. Ability to walk throughout the facility and service areas daily. Ability to perform duties in both office and automotive service environments. Employment Requirements Must be able to successfully pass a background check . Must have an acceptable Motor Vehicle Record (MVR) and successfully pass an MVR review. Must maintain a valid driver's license and meet applicable company driving requirements.
