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Northeastern Center Inc

Accounts Receivable Customer Service Rep

Pay: Not specified

Posted: 3 weeks ago

Location: Kendallville, IN (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/15/2026

Career Insights for Customer Service Representative (General)

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Based on Indiana data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,723 / year median in Indiana

-4% projected decline

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Job Description

The A/R Customer Service Representative is responsible to ensure timely and accurate completion of deposit posting, collections review and back up duties for other staff as required.

JOB RELATIONSHIPS

Reports to:

Chief Financial Officer B.

Supervises:

None

DUTIES AND RESPONSIBILITIES

Daily/Weekly Duties:

1.0 Provides Customer Service Phone coverage: 1.1 Is scheduled in the rotation of billing phone line coverage; 1.2 Responds to questions and concerns of clients, insurance companies, other agencies and staff regarding self pays, special pays, and insurance questions. 2.0 Maintains promissory notes and special fee reductions and adjusts accounts accordingly. 3.0 Daily deposits are reviewed for accuracy and entered into Chase via electronic submission 4.0 Enters, Updates, and Bills

DCS/CMHI/DCS FP 5.0

Provides back up to the MRO Customer Service Representative and Insurance Verifier 6.0 Works Flagged Services 7.0 Complete work related trainings timely as assigned or requested. (i.e. Relias, Risk Management, PSO, DCS, etc.) 8.0 Other duties as assigned.

Education:

High School Graduate Experience:

One to two years' experience in outpatient office setting

Licenses:

None Required First shift, Full time, Monday - Friday, no holidays or weekends. Salary based on experience. Excellent benefits. EOE