Role Overview:

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers' knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers. This position serves at the Kendallville, Indiana. BMV Branch Office.

Branch hours are:

Sunday:

ClosedMonday:

9:00 am•5:00 pm

Tuesday:

9:00 am.•5:00 pm

Wednesday:

9:00 am•5:00 pm

Thursday:

9:00 am•5:00 pm

Friday:

9:00 am•5:00 pm

Saturday:

Closed

Salary:

The salary for this position traditionally starts at $31,668.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package. A Day in the

Life:

\nThe essential functions of this role are: Administer skills tests and evaluate driving skills.\nAssist customers with vehicle/watercraft titles and registration needs.\nMaintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.\nAttend training classes and/or take certification tests as required.\nMaintain privacy of customer and all related records.\nSubstitute for Customer Service Representatives as needed. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for

Success:

Required:

High school dipoma or equivalent.\nMust be 21 years of age or older.\nMust possess a valid driver's license for at least the preceding 12 month period.\nFree from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

Additional qualifications:

Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.\nCustomer service experience.\nAbility to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.\nMust be familiar with the operations of all types of motor vehicles.\nWorking knowledge of Indiana driving laws.\nTop-notch communication skills.\nA high level of critical thinking and the ability to troubleshoot.\nAbility to process cash and card transactions.\nAble to perform essential functions with or without reasonable accommodation. A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.

Supervisory Responsibilities/Direct Reports:

\nThis role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the

State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program:

Complete wellness activities to earn gift card rewardsHealth savings account, which includes bi-weekly state contributionDeferred compensation 457(b) account (similar to 401(k) plan) with employer matchTwo (2) fully-funded pension plan optionsA robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothersUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation, personal, and sick leave time off12 paid holidays, 14 in election yearsEducation Reimbursement ProgramGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parking for most positionsFree LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.

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