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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Indiana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,723 / year median in Indiana
-4% projected decline
Job Description
Customer Service Representative at Belcan Customer Service Representative at Belcan in Lafayette, Indiana Posted in about 5 hours ago.
Type:
full-time
Job Title:
Associate Customer Service Rep I Location:
Lafayette, IN 47903
Duration:
12 Months Contract (Temp to Perm)
Pay Rate :
$24/hr.
Shift Time:
1st shift, 06:30 AM - 03:00
PM Job Details:
Level I:
0-3 years. Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight. The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services. Solve simple customer problems and analyze customer service needs for communication to service and technical departments. Frequently reports to the Customer Service Manager. Experience in customer-facing roles previously, Microsoft Office application skills are a must. Particularly Excel, Outlook, and Word. Any automotive paint experience is going to be a plus and will drive a higher hourly rate. Responsibilities will include inventory management, customer interaction, cross-functional internal interaction, project support, problem resolution support, etc.
Benefits
- Dental Insurance