A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Join our team and live the Ollie-tude! : (Ollie's Core Values)
BE A TEAM PLAYER
•Associates are expected to be supportive and work together.
BE CARING
•How do I treat others with courtesy, dignity, and respect?
BE VALUE OBSESSED
•Live the "good stuff cheap" mindset.
BE COMMITTED
•Operate with grit, passion, tenacity, and action.
BE GROWING
•How do we get better every day? BE REAL•Associates should be honest, transparent, genuine, trustworthy, and sincere.
Ollie's Associate Benefits:
20% employee discount Flexible Schedule Strong career growth & talent development culture. The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency.
Primary Responsibilities:
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. Accurately and efficiently operate the cash register, approve refunds for other associates, and assist with training new Associates. Be knowledgeable of current promotions and advertisements to answer customer questions and drive sales Support Ollie's Army and other donation programs year-round. Assist with receiving the truck, pricing items, merchandising product, and recovering the store. Maintain the store appearance aand complete additional responsibilities as assigned.
Qualifications:
High School diploma or equivalent preferred 6 months of prior retail experience preferred Ability to work evenings, weekends, and holidays on a regular basis A positive attitude and team player who wants to engage and serve customers
Physical Requirements:
Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ability to stand for extended periods and work in a safe manner. Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
