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RH
Robert Half
Client Services Coordinator
Career Insights for Customer Service Representative (General)
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Based on Indiana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,723 / year median in Indiana
-4% projected decline
Job Description
We are looking for a Client Services/ Account Management Coordinator to support customer accounts and help ensure service needs are handled efficiently in New Palestine, Indiana. This Contract position is ideal for someone who enjoys account management, delivering responsive service, coordinating details across teams, and building positive client relationships. The person in this role will serve as a key point of contact for service-related questions, helping customers and clients navigate issues while keeping communication clear and organized. Responsible for managing relationships with commercial customers that rent or purchase waste management equipment, while serving as the primary point of contact for service and support needs.
Handle inbound and outbound service call and service emails Respond to customer questions and concerns, guiding clients through service issues and helping drive practical resolutions.
Document client communications, service activity, and open requests in company systems with a high level of accuracy. Partner with technicians and internal service personnel to keep repair needs moving forward in a timely and effective manner.
Explain recommended operating and upkeep practices so customers can use compactor units safely and reduce recurring service problems.
Follow up after service interactions to confirm concerns have been addressed and satisfaction levels remain high.
Work with leadership to spot service gaps, recommend process enhancements, and improve the overall customer experience.
Maintain tracking tools and service-related lists, including repair history records and supporting spreadsheets. Answer customer inquiries via phone and email.
Investigate billing, service, delivery, and equipment concerns and resolve issues related to equipment operations.
Ensure a positive customer experience by serving as the primary contact for assigned customers.
Build and maintain strong client relationships.
Conduct regular follow-ups to ensure customer satisfaction and address customer concerns and resolve issues promptly
Responsibilities:
Coordinate maintenance visits and service calls for compactor equipment, ensuring appointments are arranged accurately and completed on schedule.Handle inbound and outbound service call and service emails Respond to customer questions and concerns, guiding clients through service issues and helping drive practical resolutions.
Document client communications, service activity, and open requests in company systems with a high level of accuracy. Partner with technicians and internal service personnel to keep repair needs moving forward in a timely and effective manner.
Explain recommended operating and upkeep practices so customers can use compactor units safely and reduce recurring service problems.
Follow up after service interactions to confirm concerns have been addressed and satisfaction levels remain high.
Work with leadership to spot service gaps, recommend process enhancements, and improve the overall customer experience.
Maintain tracking tools and service-related lists, including repair history records and supporting spreadsheets. Answer customer inquiries via phone and email.
Investigate billing, service, delivery, and equipment concerns and resolve issues related to equipment operations.
Ensure a positive customer experience by serving as the primary contact for assigned customers.
Build and maintain strong client relationships.
Conduct regular follow-ups to ensure customer satisfaction and address customer concerns and resolve issues promptly