We are looking for a detail-oriented Customer Service Representative to support order processing and customer communication for a Long-term Contract position based in Pierceton, Indiana. In this role, you will help ensure orders are entered correctly, respond to customer inquiries by phone, and assist with return-related requests. This opportunity is well suited for someone who is comfortable working with data, learning product details such as part numbers, and maintaining accuracy in a fast-paced service environment.

Responsibilities:

• Enter customer sales orders into the company system with a high level of accuracy to support timely material planning and fulfillment.
• Handle inbound customer calls professionally, providing clear information and resolving routine questions related to orders and service needs.
• Make outbound calls as needed to confirm order details, clarify customer requests, and support smooth processing.
• Review order information carefully to minimize errors and maintain reliable customer records.
• Assist customers with return requests, documenting issues and helping move each case through the appropriate process.
• Use Excel and internal visual system tools to track information, update records, and support daily service activities.
• Learn and apply product and part number knowledge to improve order accuracy and customer support quality.